Welcome to balabalabag! By accessing or using our website, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, which together form the agreement between you and balabalabag. Please read these terms carefully before using our site.
These Terms & Conditions apply to all users of the website, including customers, vendors, merchants, and others who interact with the site.
1. General Information
balabalabag is an online retailer specializing in luxury handbags and accessories. We offer a range of products for purchase through our website. By placing an order with us, you agree to comply with these Terms & Conditions, which may be updated periodically. It is your responsibility to check for updates regularly.
2. Orders and Acceptance
- Order Process: When you place an order through our website, you are making an offer to purchase products. Once your order is placed, you will receive an email confirmation. This is not an acceptance of your order, but rather a confirmation that we have received your order request.
- Order Acceptance: We reserve the right to accept or decline any order for any reason, including but not limited to product availability, payment issues, or any other issues we deem appropriate. If we are unable to process or fulfill your order, we will notify you and offer a full refund if applicable.
- Order Cancellation: Orders may be cancelled only before they are shipped. Once shipped, we are unable to cancel the order. If you wish to cancel an order, please contact us immediately at support@balabalabag.com.
3. Product Availability and Descriptions
- Product Information: We strive to ensure that the information on our website is accurate, including product descriptions, pricing, and images. However, we cannot guarantee the accuracy, completeness, or timeliness of the information. Prices and product availability may change without notice.
- Product Availability: All products are subject to availability. If a product is out of stock, we will inform you via email and provide an option for a refund, exchange, or to wait for restocking, if applicable.
- Pricing: Prices listed on the website are in Hong Kong Dollars (HKD) or as specified on the site. All prices are exclusive of any applicable taxes, shipping, and handling fees unless otherwise stated.
4. Shipping and Delivery
- Shipping Methods: We offer various shipping methods for domestic and international customers. Delivery times may vary depending on your location and the shipping method selected.
- Shipping Fees: Shipping costs will be calculated at checkout and depend on the destination, size, and weight of the order. Additional customs duties or taxes may apply for international orders.
- Delivery Times: Estimated delivery times are provided for your convenience, but they are not guaranteed. We will not be liable for any delays caused by factors outside our control, such as customs delays or carrier issues.
5. Payment and Billing
- Accepted Payment Methods: We accept various payment methods, including credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other methods as specified on our website.
- Payment Authorization: By placing an order, you authorize us to charge your selected payment method for the total amount of your order, including shipping and taxes.
- Billing Information: You agree to provide accurate and complete billing information. You are responsible for ensuring that the payment details you provide are correct. We are not responsible for any delays or issues caused by incorrect billing information.
6. Returns and Refunds
- Return Policy: If you are not satisfied with your purchase, you may return eligible items within 14 days of receiving your order, as per our Return Policy. All returns must be in unused and resalable condition, with tags and packaging intact.
- Refunds: Refunds will be processed to the original payment method. Shipping fees are non-refundable, except in the case of defective or incorrect items.
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired product.
7. User Accounts
- Account Creation: To place an order on our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Account Information: You agree to provide accurate and up-to-date information when creating an account. We are not responsible for any issues that arise from incorrect account information.
- Account Termination: We reserve the right to suspend or terminate your account at our discretion, including if we suspect fraudulent or unauthorized activity.
8. Intellectual Property
- Ownership: All content on our website, including text, images, logos, trademarks, and design, is the property of balabalabag or its licensors and is protected by intellectual property laws.
- Limited Use: You may use the content from our website solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works based on our content without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, balabalabag shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website or products purchased, including but not limited to lost profits, loss of data, or damages to property.
Our total liability to you for any claim arising out of or related to the use of the website or the products shall not exceed the total amount paid by you for the order in question.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from or relating to these Terms & Conditions will be subject to the exclusive jurisdiction of the courts in Hong Kong.
12. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. By continuing to use our website after any changes are made, you accept the updated Terms & Conditions.
13. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Email: support@balabalabag.com
Phone: +852 6638 3073
Address: Unit 8801, 88 / F, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong